Poor customer service

Traders are a different breed when it comes to users. Understanding the trader mentality is vital for running a successful marketplace & trade engine. Money is literally on-the-line. Many exchanges service traders as if they were running a social media site. A 3-second delay in seeing your friends’ status update would hardly be noticed, but on an exchange, the same would be unacceptable, resulting in a torrent of user complaints.

In addition to the technology stack, Multibagger is built with service in mind. Multibagger shares support responsibilities across the entire staff and company. When a trader/user has a problem, they get an answer directly from someone who knows the system and not someone reading from a script.

Last updated